Tools for Problem Solving and Issue Management
Whether you're dealing with troubleshooting a bug, resolving a change order conflict, or dealing head on with crashing files and deleted data, in addition to your technical skills you need great communication skills to get the information you need. You also need to be able to effectively communicate with users so you can help them understand the reasons for downtime and/or find workarounds while you solve the problem. This session will arm you with problem-solving and communication techniques to address a variety of difficult situations.	Presented by Molly Connolly
Highlights of this session: Learn initial response techniques to determine what issues really are "urgent" and address them effectively Discover how to ask the right questions in order to pinpoint the problem Learn communication techniques for high-stress conversations regarding change orders and bugs Find out how to expand your support network and have a team of problem-solvers at your disposal

Session number	PRE06	Session type	JumpStart
Technical level	Foundation	Length	120 minutes
Products & technologies	Project Management
Recommended background	This session is geared for developers and project managers who want to arm themselves with useful communication techniques that will help them resolve issues more effectively in order to serve the needs of their users.
Session schedule	Sun 13 Jul 10:15 AM PDT

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